FREQUENTLY ASKED QUESTIONS
Please call us at 855-866-5189 if you have a question that is not answered here!
HOW DO I MAKE A RESERVATION?
HOW EARLY SHOULD I ARRIVE?
WHERE SHOULD I PARK WHEN I ARRIVE?
WHAT IF THE WEATHER IS BAD?
WHAT SHOULD I WEAR?
DO I NEED PREVIOUS EXPERIENCE?
HOW SAFE IS IT?
WILL THERE BE PHOTOS?
HOW MANY TO A RAFT?
WHAT DO I DO WITH MY VALUABLES?
DO I NEED TO KNOW HOW TO SWIM?
CANCELLATION POLICY
Groups of 10 or more are required to complete the cancellation process at least 7 days prior to the trip time to receive a full refund. Cancellations made within 7 days before the scheduled trip time will receive a 50% refund. Reservations booked within the 48 hour window are subject to cancellation policies and refunds will not be issued.
After check-in time, anyone impaired by drugs or alcohol will be excluded from participation without refund.
Each Participant Must Sign a Liability Waiver
If you need to cancel your reservations, please contact Big Bear Expeditions as soon as possible by calling our toll free number at 855-866-5189.
Rafting Trips Go Rain or Shine – Please Allow 1-Hour Drive Time to the River Outpost
Arriving 30 Minutes Prior to Activity Time to Allow for Check-in Procedures.